Refund policy

RETURN & REFUND POLICY

All sales are final.

Due to the handcrafted nature of our products, Maison Udo does not accept returns or exchanges and does not provide refunds for change of mind, accidental purchases, scent preference, or other non-defective merchandise. This applies whether the product is opened, unopened, used, or unused.

The limited exceptions to this policy are orders that arrive damaged or defective, or orders in which Maison Udo shipped an incorrect item, as described below.

Order Cancellations:

 Orders may be canceled within 15 minutes of purchase. After the 15-minute cancellation window has passed, orders cannot be canceled. Once an order has been processed, packaged, or prepared for shipment, it cannot be canceled.

If you need to request a cancellation, please contact us as soon as possible at orders@maisonudo.com. While we will do our best to accommodate your request, cancellations cannot be guaranteed once processing has begun.

Damages/Issues & Incorrect Orders:

We want you to love your Maison Udo experience. If your order arrives damaged, defective, or if you receive an incorrect item, please contact us within 3 days of delivery at orders@maisonudo.com so that we can evaluate the issue and make it right.

When contacting us, please include your order number along with multiple clear photos of the product and packaging so we can review the issue quickly.

Claims submitted in accordance with the Damages and Issues policy above may be eligible for a replacement, store credit or refund following review and approval by Maison Udo at its discretion. 

Refunds:

If an eligible claim is approved in accordance with the policy guidelines above, any approved refund will be issued to your original payment method or store credit if requested, unless otherwise communicated by Maison Udo.

Please note that it may take several business days for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at orders@maisonudo.com.

Scent Preference:

Fragrance is a personal experience, and scent strength and scent preference can vary from person to person. For this reason, dissatisfaction with a fragrance, scent strength, or personal scent preference does not qualify as a product defect and is therefore not eligible for a refund, replacement, return or exchange.

Questions:

For order-related questions, please contact orders@maisonudo.com.

We appreciate your support of our small business and the Maison Udo community.

🐾 Love More. Stress Less 🐾